"Setup Resource Not Found" when client triggers a Web Update

[spicymikey]

I checked this forum first but don't see anyone else having this problem. Hopefully someone can offer a clue. Here's the situation:

- The application is already installed successfully at the client site.

- The Web Update triggers to run as scheduled from the Task Scheduler and the cached setup.exe starts.

- Most of the time it works. But sometimes, for some clients, they get an error box stating "Setup Resource Not Found" as shown in this screen shot

System Resource Not Found screen shot

Image1.png (5.47 KiB) Viewed 7972 times

- Clicking OK ends the setup. Nothing has been done. The application still works but the patch has not been applied.

Anyone have a suggestion what might be causing this? Thanks in advance

Mike

[giaviv]

Hi Mike,

Sounds like there is a data corruption problem. Are you able to obtain one of these patch installers that generate the error?

[spicymikey]

Hi Aviv

I'd have to wait for it to happen again since this instance was already fixed. The solution is always to just reinstall the full setup from our website.

Incidently, our webupdater has been modified from your original template code. It has the ability to perform more functions, implements more command line switches, etc. At first I was concerned it was a coding problem but I can't imagine what "logic" issue could cause this type of message. When the installer logic itself changes, or there are significant msi changes, we issue the "patch" as a full upgrade. With ini keys and other mechanisms the installer understands if this is a full reinstall or a patch and performs the appropriate action. Again though, if there was some sort of issue with that logic I would expect different symptoms.

I'll keep looking and the next time it happens will try to get the cached setup.exe that caused the problem.

Mike