IA 6.6 and error 1708 / 1709 during install - HELP PLEASE

[NigelArnold]

Hello

I have a strange problem with Installware 6.6 Developer (and it happens in v7.0 too).

This has only started happening in the last couple of days.

I have two applications, and for ease of explaining, I'll call them Application1 and Application2

I'm testing my install's in a clean VMWare install of XP SP2 and Vista (same error occurs in both)

The problem is with Application2

If I install Application2 first, all is ok, it install, it runs, it works 100%

if I install Application1 first, then Application2, Application1 works fine, Application2 won't install it just pops up a dialog with the word error in
and the log file is attached.

Both applications are unique in that they have there own product codes, binaries etc.. but they do share one active-x control.


HELP please

File Attached:

log2.txt

[Gareth Owen]

We are using IA 7.0

I have just got the same error, in our case, we are upgrading to a new version of our software.
12.5.0
to
12.5.1

I have been adding and removing versions of 12.5.0 for weeks, no I have tried to install 12.5.1, which is the exact same installation with a slight change to the title.

Firstly at the end of the installation I got a number of errors saying that an MSI could not be found,

This was tracked down to entries in the Registry
HKEY_CLASSES_ROOT\\Installer\\Products\\{GUI ID}\\SourceList\\LastUsedSource

There were a number of entries for the 12.5.0 installation, all pointing to non-existant directories, but for some reason, the 12.5.1 installation was trying to do something with them.

Anyway, after finishing this install (I deleted all of the offending reg entries) I was able to complete the 12.5.1 installation.

Now if I try to install 12.5.0 as a new instance, I get the error box with the word ERROR in it.

I have checked the MSI log and it gives

MSI (s) (C8:60) [16:06:44:526]: Doing action: CAMYAH
MSI (s) (C8:60) [16:06:44:526]: Note: 1: 2205 2: 3: ActionText
Action start 16:06:44: CAMYAH.
MSI (s) (C8:60) [16:06:44:526]: Note: 1: 2205 2: 3: Error
MSI (s) (C8:60) [16:06:44:526]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 4010

MSI (s) (C8:60) [16:07:57:103]: Note: 1: 2205 2: 3: Error
MSI (s) (C8:60) [16:07:57:103]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

Does anyone have any ideas?

[pfennig]

Hello

I have a strange problem with Installware 6.6 Developer (and it happens in v7.0 too).
This has only started happening in the last couple of days.
...

That sounds just like the same problem I described in thread "Porting projects from IA 6.4 to IA 7".
I still don't know what's really going on and didn't get a chance to post a mini project as
example. So far the only solution to the problem that worked was to create a fresh Win32
project and basically to rebuild the project from scratch.
I've done that with five projects now and still have nine or ten ahead of me. So, it would be
nice to find a better solution really soon. It seems something is a little off with the latest versions of IA.

[Steve]

I am also experiencing the same problem described by Nigel way back on July 14th. This problem needs a resolution!

For the sake of a recap, here is the problem:
I have two applications... lets call them App1 and App2
>If I install in the order App2 and then install App1, everything works as planned.
>If I install in the order App1 and then install App2, I get an error message box appearing with the very descriptive word "Error" and a 'Big Red X'. This error msg appears at almost the same time as the 'Progress' dialog screen appears. (screen capture attached).

Running in Debug mode does not yield any information that I have been able to perceive as useful/helpful in determining the cause.

This problem has been reported frequently enough that I'm guessing someone out there has a workaround or a fix.

Thanks in advance,
Steve

[Tinus]

Steve,

have you tried to create new Upgrade Codes for the projects?
http://www.installaware.com/forum/viewtopic.php?t=2893

[Steve]

Hi Martin,

Thank you very much! That solved the problem.
I looked high and low to find a resolution on the forum. Thanks for the link.

I think that I'll start a new post for this problem in order to make it easier for others to find the solution.

Best regards,
Steve

[FlorianSchmelzer]

im getting the same errors with IA10.10

but,....

viewtopic.php?t=2893
why am i not authorized to see that forum ??? can an admin please give me the authorization ??

[Brandani1980]

Why do I get no access to:

viewtopic.php?t=2893

[edlecuyer]

The solution for:
a MSI 1708 1709 Error
Apply Install Error (blank message)
Install app A, install app B -> get Error
can be found at:
http://forums.installaware.com/viewtopic.php?f=2&t=2937

(hope this helps someone, as it took me many tries to find the solution.)

[FrancescoT]

Thanks!

this may be very helpful for other users.

Regards