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InstallAware X16 Product Will Not Install
Posted: Sun Mar 17, 2024 10:12 am
by GigabyteSystemsLLC
Gentlemen:
My new InstallAware X16 Studio product will not install onto my PC. It gives the error shown in the attachment.
This is not a good beginning to my ownership experience.
I chose to install all features for the Studio edition. I chose to install to C:\Program Files\InstallAware\ directory.
Can someone from InstallAware give me some help to install their product?
Thanks
- X16 Studio Install Error.JPG (54.42 KiB) Viewed 673 times
Re: InstallAware X16 Product Will Not Install
Posted: Mon Mar 18, 2024 7:17 am
by JohnGaver
Can you confirm which anti virus software you have installed on your device?
Re: InstallAware X16 Product Will Not Install
Posted: Mon Mar 18, 2024 5:09 pm
by GigabyteSystemsLLC
Sure, John.
I'm using Microsoft Defender. There is no other anti-virus or anti-malware on the machine.
Thanks for any help you can provide.
Re: InstallAware X16 Product Will Not Install
Posted: Tue Mar 19, 2024 11:52 am
by JohnGaver
We fully support Windows Defender scenarios.
It would be great to see a video of the problem in action.
The team may need to schedule a remote session with you for further assistance.
Please feel free to send me a PM for further instructions - many thanks!
Re: InstallAware X16 Product Will Not Install
Posted: Tue Mar 19, 2024 5:33 pm
by GigabyteSystemsLLC
Thanks for your help.
But I can't figure out how to send a private message on this forum. I can't find a button or link labeled Private Message.
If you could point it out, that would be great!
Re: InstallAware X16 Product Will Not Install
Posted: Thu Mar 21, 2024 6:25 am
by GigabyteSystemsLLC
Hi John,
I still cannot find the PM link. Can you let me know how to reach you?
Thanks
- John Gaver.JPG (20.12 KiB) Viewed 639 times
Re: InstallAware X16 Product Will Not Install
Posted: Thu Mar 21, 2024 6:29 am
by JohnGaver
I'm fairly new here, and it seems PMs are disabled for the forum of which I was caught unaware.
I have asked our team to reach out to you directly for installation assistance.
Re: InstallAware X16 Product Will Not Install
Posted: Thu Mar 21, 2024 4:38 pm
by FrancescoT
Dear User,
we sent you an email to the address you used to register your forum account.
Please check your email.
Re: InstallAware X16 Product Will Not Install
Posted: Sat Mar 23, 2024 4:39 pm
by GigabyteSystemsLLC
Hi Francesco,
This issue is resolved. I used the web installer and it went fine.
Thanks