InstallAware

Gentlemen:

My new InstallAware X16 Studio product will not install onto my PC. It gives the error shown in the attachment.

This is not a good beginning to my ownership experience.

I chose to install all features for the Studio edition. I chose to install to C:\Program Files\InstallAware\ directory.

Can someone from InstallAware give me some help to install their product?

Thanks

Can you confirm which anti virus software you have installed on your device?

Sure, John.

I'm using Microsoft Defender. There is no other anti-virus or anti-malware on the machine.

Thanks for any help you can provide.

We fully support Windows Defender scenarios.
It would be great to see a video of the problem in action.
The team may need to schedule a remote session with you for further assistance.
Please feel free to send me a PM for further instructions - many thanks!

Thanks for your help.

But I can't figure out how to send a private message on this forum. I can't find a button or link labeled Private Message.

If you could point it out, that would be great!

Hi John,

I still cannot find the PM link. Can you let me know how to reach you?

Thanks

I'm fairly new here, and it seems PMs are disabled for the forum of which I was caught unaware.

I have asked our team to reach out to you directly for installation assistance.

Dear User,

we sent you an email to the address you used to register your forum account.
Please check your email.

Hi Francesco,

This issue is resolved. I used the web installer and it went fine.

Thanks