I have an installer that works fine in most situations. I do have only a couple of customers reporting failure with below error and install log is absolutely no help at all. Am attaching both error screenshot and log. Can someone pls help me figure out what could be wrong or how I can go about debugging the issue?
Thanks
How to debug this type of failures?
How to debug this type of failures?
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- 2021-08-25 14_37_28-Clipboard.png (378.79 KiB) Viewed 4268 times
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Re: How to debug this type of failures?
It looks a "not enough space error" when copying the setup data.
Is your project based on MSI (by default unless otherwise specified) or IA Native Engine?
Is your project based on MSI (by default unless otherwise specified) or IA Native Engine?
Francesco Toscano
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Re: How to debug this type of failures?
Hello Francesco, Thanks for following up. I have not specified any native engine setting in my code, so I think it is whatever is the default.
Thanks
MG
Thanks
MG
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Re: How to debug this type of failures?
You should also check if any third party Anti Virus may be at root of the issue.
The error occurs at setup runtime initialization (when the engine tries to store the setup data on the target machine), but this fails immediatelly after ...and this seems to be due a process corruption. This is why you don't get any log.
I suspect an AV interference, honestly.
The error occurs at setup runtime initialization (when the engine tries to store the setup data on the target machine), but this fails immediatelly after ...and this seems to be due a process corruption. This is why you don't get any log.
I suspect an AV interference, honestly.
Francesco Toscano
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Re: How to debug this type of failures?
Thanks Francesco, Is there anything I can do to debug which AV could be interfering? The client claims that they don't have any AV and I don't have access to their systems.
Thanks
MG
Thanks
MG
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Re: How to debug this type of failures?
As first, I suggest you to verify the integrity of the setup package when this gets downloaded (I presume) on the target machine. Often third party AVs corrupt the files during the the download process.
For this, you may use the File Checksum Integrity Verifier utility as described here:
https://support.microsoft.com/en-us/topic/d92a713f-d793-7bd8-b0a4-4db811e29559
Hope this helps you.
For this, you may use the File Checksum Integrity Verifier utility as described here:
https://support.microsoft.com/en-us/topic/d92a713f-d793-7bd8-b0a4-4db811e29559
Hope this helps you.
Francesco Toscano
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Re: How to debug this type of failures?
Hi Francesco,
Yes I've confirmed that the download is not corrupted. Infact the other installers they got from us installed just fine, only 2 out of 7 are causing this error and am at a loss as to why.
Thanks
MG
Yes I've confirmed that the download is not corrupted. Infact the other installers they got from us installed just fine, only 2 out of 7 are causing this error and am at a loss as to why.
Thanks
MG
Re: How to debug this type of failures?
Hi Francesco, any idea how I can go about debugging this issue? See which AV could be interfering with the installation? The installer that's having trouble actually has 5 components (calls 5 different individual installers silently). 2 of them install fine but the rest fail and logs show as attached in the first post of this thread.
Thanks
MG
Thanks
MG
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Re: How to debug this type of failures?
Unfortunately any THIRD PARTY AV may be potentially responsible of the isuue, and there is no way to debug it from the installer process ...due the fact that this gets corrupted.
The only option is with trying to replicate the problem on a test machine, and where you can compare the behaviour when the AV is installed/un-installed.
Optionally, you can also try with monitoring the setup process using the "Process Monitor" tool.
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
The only option is with trying to replicate the problem on a test machine, and where you can compare the behaviour when the AV is installed/un-installed.
Optionally, you can also try with monitoring the setup process using the "Process Monitor" tool.
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Francesco Toscano
InstallAware Software
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InstallAware Software
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