Search found 81 matches

by JohnGaver
Thu Mar 21, 2024 6:29 am
Forum: Technical Support
Topic: InstallAware X16 Product Will Not Install
Replies: 8
Views: 1205

Re: InstallAware X16 Product Will Not Install

I'm fairly new here, and it seems PMs are disabled for the forum of which I was caught unaware.

I have asked our team to reach out to you directly for installation assistance.
by JohnGaver
Tue Mar 19, 2024 11:52 am
Forum: Technical Support
Topic: InstallAware X16 Product Will Not Install
Replies: 8
Views: 1205

Re: InstallAware X16 Product Will Not Install

We fully support Windows Defender scenarios.
It would be great to see a video of the problem in action.
The team may need to schedule a remote session with you for further assistance.
Please feel free to send me a PM for further instructions - many thanks!
by JohnGaver
Mon Mar 18, 2024 7:17 am
Forum: Technical Support
Topic: InstallAware X16 Product Will Not Install
Replies: 8
Views: 1205

Re: InstallAware X16 Product Will Not Install

Can you confirm which anti virus software you have installed on your device?
by JohnGaver
Fri Mar 15, 2024 12:09 pm
Forum: Technical Support
Topic: Automated installer build using docker
Replies: 16
Views: 2126

Re: Automated installer build using docker

What you used before ought to work well, with the addition as above: RUN cmd /c InstallAware_X16.exe "/k=[redacted]" "/s" "/l=C:\\IA_install_log.txt" "TARGETDIR=C:\\Program Files (x86)\\InstallAware" "DISKZIP:FALSE" The web build already defaults to ...
by JohnGaver
Fri Mar 15, 2024 12:07 pm
Forum: Technical Support
Topic: InstallAware Multi Platfrom /Linux - unwanted console output
Replies: 15
Views: 2392

Re: InstallAware Multi Platfrom /Linux - unwanted console output

I only asked because it sounded like the User Registration and Feedback sample did not directly reproduce the issue until you changed the theme to the macOS theme - is this the case, or was that untested? Naturally, there is no expectation that you burden yourself with testing the 15 themes that shi...
by JohnGaver
Fri Mar 15, 2024 12:03 pm
Forum: Technical Support
Topic: IA Multi Platform (Linux) how to expand path in the script
Replies: 5
Views: 903

Re: IA Multi Platform (Linux) how to expand path in the script

It should certainly work.

Could you attach an empty project which does just this and nothing else, and I'll have this escalated for you right away.
by JohnGaver
Thu Mar 14, 2024 7:06 am
Forum: Technical Support
Topic: IA Multi Platform (Linux) how to expand path in the script
Replies: 5
Views: 903

Re: IA Multi Platform (Linux) how to expand path in the script

Please use the Convert Path command, picking Convert to Long Path as your operation, and passing in the variable holding the short form of your path. On Windows, this command converts between short and long path forms ( c:\progra~1 to c:\program files type operations). On macOS and Linux, this comma...
by JohnGaver
Wed Mar 13, 2024 8:01 pm
Forum: Technical Support
Topic: InstallAware Multi Platfrom /Linux - unwanted console output
Replies: 15
Views: 2392

Re: InstallAware Multi Platfrom /Linux - unwanted console output

The issue is theme-dependent, in that scenario?

Also to clarify, this is an AMD64 platform?
by JohnGaver
Wed Mar 13, 2024 8:00 pm
Forum: Technical Support
Topic: IA Multi Platform (Linux) GTK requirements
Replies: 6
Views: 1028

Re: IA Multi Platform (Linux) GTK requirements

That's a fair issue, the setup engine initialization progress dialog does look rather poor.

If you could clarify your distro, that should help speed this fix on its way too.
by JohnGaver
Wed Mar 13, 2024 2:33 pm
Forum: Technical Support
Topic: Automated installer build using docker
Replies: 16
Views: 2126

Re: Automated installer build using docker

Well, that was quick! Please download the latest web build from http://www.installaware.com/00/myahew_sw.exe. Please add the parameter DISKZIP:FALSE to the existing command line. Just test the minimum install - it ought to work fine, is what I am told - but we'll still wait for you to verify before ...
by JohnGaver
Wed Mar 13, 2024 9:13 am
Forum: Technical Support
Topic: Automated installer build using docker
Replies: 16
Views: 2126

Re: Automated installer build using docker

Forgot to mention that at the point where Docker does seem to choke the installer, the setup files - and registry entries - should all be in place already. I'd try using the resulting container (killing the hung installer process) as an alternative approach (to manually copying over files and regist...
by JohnGaver
Wed Mar 13, 2024 9:08 am
Forum: Technical Support
Topic: Automated installer build using docker
Replies: 16
Views: 2126

Re: Automated installer build using docker

Docker's ultimately an application virtualization platform, and based on the log you have shared, it is choking either when file system permissions are being applied, or while application pins are being placed. I'd place my bet on the latter scenario. I'm afraid working around issues in third party ...
by JohnGaver
Wed Mar 13, 2024 9:00 am
Forum: Technical Support
Topic: InstallAware Multi Platfrom /Linux - unwanted console output
Replies: 15
Views: 2392

Re: InstallAware Multi Platfrom /Linux - unwanted console output

Sorry to hear that! Could you please clarify the following so I may escalate this internally for you: - Exact Install Aware Multi Platform version as reported in the IDE About box. - Your verification that you did not recycle a formerly downloaded license, but re-downloaded the latest license for th...
by JohnGaver
Wed Mar 13, 2024 8:53 am
Forum: Technical Support
Topic: IA Multi Platform (Linux) GTK requirements
Replies: 6
Views: 1028

Re: IA Multi Platform (Linux) GTK requirements

That is correct, you may use the console mode self-extractor for this purpose. I had provided details on your previous thread. Unless you're using the console mode setup engine, you may force the use of the console self-extractor in all builds by renaming the file dependentx into dependentz and the ...
by JohnGaver
Mon Mar 04, 2024 8:32 pm
Forum: Technical Support
Topic: InstallAware Multi Platfrom /Linux - unwanted console output
Replies: 15
Views: 2392

Re: InstallAware Multi Platfrom /Linux - unwanted console output

Great news!

Regression testing wasn't done in time by Friday, but v1.3 has been published today (and is being served through web updates).

Enjoy!

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