Hi Francesco,

We use micrsoft essentials on the test machines. I disabled it and still had the issue.
Created an empty win 64 setup. I was able to install it, and then uninstall from the programs and features dialog.

T.

Hi Francesco, I'm not sure that it will happen in your environment. Even here is happens just on some test machine. Especially those that we install/uninstall our software many times. What I also discovered that might help, is that installing a newer version of our software on machines that we are a...

Hi Francesco, First of all, "Fix it for me" is a term used by Microsoft for helping automate the operation for you. I'm not trying to defend those guys, but in this case, they do not fix any problem but rather help you add registry entries. Second. I didn't use the fix me button as I prefe...

Dear Francesco, Microsoft didn't publish a fix. They just show how to enable logging for installer. What we saw in all machines that had the issue, was that the entry was not present. We added it and the installer started working. Before that the installer created an empty logging, so it still might...

Hi Francesco, I believe I found a bug in installware software or Microsoft installer mechanism. I tried to understand why on some machines the installer works, while on others it stops with empty log. I found an article on Microsoft website that tells you how to enable installer logging. https://sup...

Hi Francesco,

The weird behavior is happening in an arbitrary manner.
Same installer works on some machines while on others it stops with the same empty log I sent.

Please let me know if there is a way of getting more detailed logs on the installer inner working.

Thanks,
T.

Hi Francesco,

We do not know what caused this issue.
Nothing in the event viewer or any other log. For sure there are no processes that stop it as I tried as well on a clean machine
We rebuilt the installers, and it seems to be working fine now.

Tzach

Hi Francesco, We have several machines that have a weird issue. We start the installer I created, it starts and display the initial installware wizard with the progress bar. When the progress bar finish, the installer simply closes. I do not get any error in the event viewer, the installer log file ...

Thank you.

Hi Francesco.

How can I prevent users from "repairing" the install. I want only to show Uninstall.
At the dialog, it is easy, but what about preventing it from command line and control panel?

Thanks.
T.

Thanks.

Hi, Probably an easy question, but I can't find an easy solution for it. I want to limit the running instances of my installer to one. Meaning that if I started installing my software and I try to start another installer instance of my software, it will detect that there is already a running install...

Hi Francesco, I'm trying to help a client that by mistake deleted the installation folder and to make things worse he then then deleted registry keys to try to manually uninstall. He want to perform a clean install, but the installer have issues uninstalling the product. What I'm trying to perform i...

Hi francesco, Which key in the regisrty is read by the installer to decide if my product is already installed and thus perform an upgrade or it isn't installed and thus perform a fresh install? I tried deleting the entries from the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninsta...

Hi,

Thanks, that helped to get me in the right direction.

Regards,
T.